General merchandise and trade books may be returned for a refund or exchange within 14 days of original purchase, with the original receipt. 
Merchandise must be in the original condition: packaged items must be unopened; clothing must be clean and have tags attached. Books adopted for courses are considered Textbooks and are subject to the textbook return policy. Open Electronics CANNOT BE RETURNED unless verified defective within the device warranty period. Software cannot be returned once activated or opened. Warranty returns of Apple products must have prior authorization from Apple with a validated case number.

Course materials may be returned for a refund during the first 5 business days of the semester or within 2 business days of purchase; only materials purchased for the current semester are eligible for a refund.

For a full refund, all materials MUST be in original, as-purchased condition. Exposed access codes are non-refundable: please contact the publisher for technical support if needed. Materials purchased for 2nd Session classes may be returned for a refund during the first 2 days of the session only.

Materials purchased for Dropped or Canceled classes may be returned for a refund during the first 10 business days of the semester. Proof of schedule change is required.